The products being sold at www.amedeotestoni.com, (hereinafter referred to as the “TESTONI”) are sold and produced by TESTONI Tax ID Code/VAT No. IT00300560372, with registered offices in a.testoni s.p.a. Via Molino Rosso 9/C, 40026 IMOLA Bologna, Italy.
TESTONI's Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:
GENERAL CONDITIONS OF SALE
1. Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between TESTONI (hereinafter referred to as "TESTONI") and the Customer (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by TESTONI. Should the order not be accepted, TESTONI shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Customer confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
2. Purchase method
2.1 The only products offered for sale by TESTONI are those shown on TESTONI's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in color and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Customer must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Customer intends to purchase. The Customer shall also ask TESTONI, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
2.4 Correct receipt of the Order shall be confirmed by TESTONI by means of a reply via email sent to the email address indicated by the Customer. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Customer on the Order, so that the Customer may check said details and communicate any necessary corrections without delay.
3. Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Customer via the Website or through these Conditions.
3.2 The following payment methods are accepted:
Where products are purchased using a credit card, the transaction may be performed via Shopify Payment secure server or another secure server as chosen by TESTONI.
Under no circumstances and at no stage of the transaction shall TESTONI be able to access the Customer's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by TESTONI and therefore under no circumstances shall TESTONI be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
4. Delivery of products and associated charges
4.1 The products purchased shall be delivered to the address indicated on the Order by the Customer within 3 working days from TESTONI having accepted the Order, at the cost specifically indicated on the Website before placing the Order. TESTONI reserves the right to accept or refuse requests for delivery beyond the territories of Italy, Europe or Asia. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Customer is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by TESTONI are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Customer to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Customer shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5. Right to cancel
You can refer to our Returns and Refunds policy.
6.1 All products sold by TESTONI are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Customer must retain the invoice or the payment receipt, along with the delivery note.
6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
6.3 Should TESTONI, for any reason, not be able to provide the Customer with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, TESTONI may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
7. Complaints and requests for information
7.1 TESTONI may be contacted with reference to any complaints or requests for information:
Customer Care e-mail: email@example.com
8.1 Personal details collected when the Order is placed shall be used by TESTONI solely for the purpose of fulfilling the express requests of the Customer, in accordance with EU 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Customer.
9. Applicable law
9.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.